Operations Support System
Operations support systems (also called operational support systems or OSS) are computer systems used by telecommunications service providers. The term OSS most frequently describes "network systems" dealing with the telecom network itself, supporting processes such as maintaining network inventory, provisioning services, configuring network components, and managing faults. The complementary term business support systems or BSS is a newer term and typically refers to “business systems” dealing with customers, supporting processes such as taking orders, processing bills, and collecting payments. The two systems together are often abbreviated OSS/BSS, BSS/OSS or simply B/OSS.
Different subdivisions of the BSS/OSS systems are made, depending on whether they follow the TM Forum's diagrams and terminology, industry research institutions or BSS/OSS vendors own view. Nevertheless in general, an OSS covers at least the application areas:
- Network management systems
- Service delivery
- Service fulfillment, including the network inventory, activation and provisioning
- Service assurance
- Customer care
Read more about Operations Support System: History and Development of OSS, A Brief History of OSS Architecture, TM Forum (formerly The TeleManagement Forum), See Also
Famous quotes containing the words operations, support and/or system:
“Plot, rules, nor even poetry, are not half so great beauties in tragedy or comedy as a just imitation of nature, of character, of the passions and their operations in diversified situations.”
—Horace Walpole (1717–1797)
“There are so many intellectual and moral angels battling for rationalism, good citizenship, and pure spirituality; so many and such eminent ones, so very vocal and authoritative! The poor devil in man needs all the support and advocacy he can get. The artist is his natural champion. When an artist deserts to the side of the angels, it is the most odious of treasons.”
—Aldous Huxley (1894–1963)
“There are obvious places in which government can narrow the chasm between haves and have-nots. One is the public schools, which have been seen as the great leveler, the authentic melting pot. That, today, is nonsense. In his scathing study of the nation’s public school system entitled “Savage Inequalities,” Jonathan Kozol made manifest the truth: that we have a system that discriminates against the poor in everything from class size to curriculum.”
—Anna Quindlen (b. 1952)