Claim of Prizes
Bonus tickets and cash prizes up to and including $1000 can be claimed at any Lotto outlet by presenting and surrendering the ticket, and the prize is paid out from the terminal.
All non-cash prizes and cash prizes over $1000 can be claimed at any Lotto outlet by presenting and surrendering the ticket. The bearer must complete a Prize Claim form, which is sent along with the ticket to the New Zealand Lotteries Commission in Wellington for the claim of the prize.
Winners of large prizes often bypass the Lotto outlet and go straight to the Lotteries Commission headquarters in Wellington. Claiming prizes over $5000, as well as Winning Wheel, Second Chance draw and special draw prize cause the processing Lotto terminal to lock for safety reasons, and the terminal operator must call the Lotteries Commission to unlock the terminal, giving the commission a chance to talk to the winners.
Prizes must be claimed within 12 months of the draw (or close of the game for Instant Kiwi), otherwise the prize is void and the unclaimed money goes back into the prize pool.
Read more about this topic: New Zealand Lotteries Commission
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