International Services
Microsoft extended its MSN services beyond the United States, partnering with local telecommunications companies and broadcast stations to provide service in numerous areas around the world. In Canada, MSN has partnered with Bell Sympatico (the ISP division of Bell Canada) creating "Sympatico / MSN"
In Australia, Microsoft originally partnered with Telstra in 1995 with MSN branded locally as OnAustralia. When Microsoft withdrew from the joint venture the following year, Telstra assumed 100% ownership and rebranded the service as BigPond. Microsoft subsequently partnered with the Nine Network to create "ninemsn". In Mexico, MSN has partenered with Telmex' Prodigy creating "Prodigy / MSN". An affiliation with Xtra, Telecom New Zealand's Internet provider ended in 2006 (see XtraMSN).
MSN has many offices worldwide for national customer support. It utilizes the service of call centers around the world. Among the countries are the Philippines (technical and customer service), El Salvador (technical and customer support for Spanish-speaking customers), and India (customer service). In 2007, Microsoft set up a research and development center for MSN services in China, based in Shanghai's Zizhu Science Park. The center hosts a technical support team for MSN services.
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