Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it to meet many different demands.
The Microsoft Dynamics family of business applications includes other related products such as Microsoft Dynamics AX (ERP application), Microsoft Dynamics GP, (ERP application) Microsoft Dynamics NAV (ERP application), and Microsoft Dynamics SL (ERP Application) and also Microsoft Dynamics Retail Management System; also known as Dynamics RMS.
Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces. Clients access Dynamics CRM either by using Microsoft Internet Explorer 6 or later web browser or by a thick client plug-in to Microsoft Outlook. While other browsers can be used to access Dynamics, results can be mixed and are not supported by Microsoft.
The current version of Microsoft Dynamics CRM is 2011.
Read more about Microsoft Dynamics CRM: History, Microsoft Dynamics CRM 2011
Famous quotes containing the word dynamics:
“Anytime we react to behavior in our children that we dislike in ourselves, we need to proceed with extreme caution. The dynamics of everyday family life also have a way of repeating themselves.”
—Cathy Rindner Tempelsman (20th century)