Microsoft Customer Care Framework - Releases

Releases

  • Customer Care Framework 1.0: released early 2003
  • Customer Care Framework 1.1: released 2004; uses .NET Framework 1.1
  • Customer Care Framework 1.2: released 2004; uses .NET Framework 1.1
  • Customer Care Framework 2.0: released 2005; uses .NET Framework 1.1
  • Customer Care Framework 2005 (version 2.5.0): released Jan 2006, uses .NET Framework 1.1
  • Customer Care Framework 2005 (QFE 1, version 2.5.1): released April 2006, uses .NET Framework 1.1
  • Customer Care Framework 2005 (QFE 2, version 2.5.2): released 2006, uses .NET Framework 1.1
  • Customer Care Framework 2005 (QFE 3, version 2.5.3): released August 2006, uses .NET Framework 1.1
  • Customer Care Framework 2005 for .NET Framework 2.0 (version 2.6): built on a modified 2.5.3 base; requires .NET Framework 2.0. Contains significant bug fixes to those base areas of CCF where the code is not available.
  • Customer Care Framework 2008: released 21 September 2007, uses .NET Framework 3.0
  • Customer Care Framework 2009: released 28 October 2008.
  • Customer Care Framework 2009 Service Pack 1: released April 2009.
  • Customer Care Framework 2009 Service Pack 1 QFE: released August 2009, adds support for .NET Framework 3.5 SP1, IE8, dynamic positioning. Adds a shell API, which (amongst others) brings improved CTI support and possibility to develop WPF shells.

Any version of Customer Care Framework before CCF 2009 SP1 QFE will break when upgrading to .NET Framework 3.5 SP1.

Read more about this topic:  Microsoft Customer Care Framework

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