Mars Global Surveyor - Loss of Contact

Loss of Contact

On November 2, 2006, NASA lost contact with the spacecraft after commanding it to adjust its solar panels. Several days passed before a faint signal was received indicating that the spacecraft had entered safe mode and was awaiting further instructions.

On November 20, 2006, the Mars Reconnaissance Orbiter spacecraft attempted to image Mars Global Surveyor to verify the orientation of the spacecraft. The effort was unsuccessful.

On November 21 and 22, 2006, Mars Global Surveyor failed to relay communications to the Opportunity rover on the surface of Mars. In response to this complication, Mars Exploration Program manager Fuk Li stated, "Realistically, we have run through the most likely possibilities for re-establishing communication, and we are facing the likelihood that the amazing flow of scientific observations from Mars Global Surveyor is over."

On April 13, 2007, NASA announced the loss of the spacecraft was caused by a flaw in a parameter update to the spacecraft's system software. The spacecraft was designed to hold two identical copies of the system software for redundancy and error checking. Subsequent updates to the software encountered a human error when two independent operators updated separate copies with differing parameters. This was followed by a corrective update that unknowingly included a memory fault which resulted in the loss of the spacecraft.

Previously, in November 2005, two operators had changed unknowingly, the same parameter on separate copies of the system software. Each operator had used a slightly different precision when inputting a parameter, which resulted in a small but significant difference in the two copies. A subsequent memory readout revealed this inconsistency to the mission's team.

In order to correct the error, an update was drafted in June 2006. However, two memory addresses were incorrectly handled in the update, which could allow values to be written into the wrong memory addresses and further complications with the mission. Five months later, the problematic memory addresses were called, resulting in the solar arrays being driven until they hit a hard stop and became unmovable. The complication led the spacecraft to incorrectly diagnose a failure of a gimbal motor causing the spacecraft to rotate to allow the unmovable solar array to point toward the Sun. However, in this position the remaining usable battery was also directed toward the Sun, resulting in the battery overheating and eventually failing. The spacecraft subsequently went into safe mode and contact with the spacecraft was lost.

Originally, the spacecraft was intended to observe Mars for 1 Martian year (approximately 2 Earth years). However, based on the vast amount of valuable science data returned, NASA had previously extended the mission three times.