Mall Cop - Functions and Duties

Functions and Duties

Many security firms and proprietary security departments practice the "detect, deter, observe and report" methodology. Security officers are not required to make arrests, but have the authority to make a citizen's arrest, or otherwise act as an agent of law enforcement, for example, at the request of a police officer or sheriff.

A private security officer's primary duty is the prevention and deterrence of crime. Security personnel enforce company rules and can act to protect lives and property, and they often have a contractual obligation to provide these actions. In addition to basic deterrence, security officers are often trained to perform specialized tasks such as arrest and control (including handcuffing and restraints), operate emergency equipment, perform first aid, CPR, take accurate notes, write detailed reports, and perform other tasks as required by the client they are serving.

Many security officers are also required to go through additional training mandated by the state for the carrying of weapons such as batons, firearms, and pepper spray (e.g. the Bureau of Security and Investigative Services in California has requirements that a license for each item listed must be carried while on duty). Some officers are required to complete police certification for special duties. Virginia training standards for security are identical to police training with regards to firearms (shotgun and handgun) but do not place licensing requirements for other items carried, only that training be provided that is documented. Several security companies have also become certified in RADAR and trained their sworn special police officers to use it on protected properties in conjunction with lights/sirens, allowing them to legally enforce traffic laws on private property.

The number of jobs is expected to grow in the U.S., with 175,000 new security jobs expected before 2016. In recent years, due to elevated threats of terrorism, most security officers are required to have bomb-threat training and/or emergency crisis training, especially those located in soft target areas such as shopping malls, schools, and any other area where the general public congregate.

One major economic justification for security personnel is that insurance companies (particularly fire insurance carriers) will give substantial rate discounts to sites which have a 24-hour presence. For a high risk or high value property, the discount can often exceed the money being spent on its security program. Discounts are offered because having security on site increases the odds that any fire will be noticed and reported to the local fire department before a total loss occurs. Also, the presence of security personnel (particularly in combination with effective security procedures) tends to diminish "shrinkage", theft, employee misconduct and safety rule violations, property damage, or even sabotage. Many casinos hire security guards to protect money when transferring it from the casino to the casino's bank.

Security personnel may also perform access control at building entrances and vehicle gates; meaning, they ensure that employees and visitors display proper passes or identification before entering the facility. Security officers are often called upon to respond to minor emergencies (lost persons, lockouts, dead vehicle batteries, etc.) and to assist in serious emergencies by guiding emergency responders to the scene of the incident, helping to redirect foot traffic to safe locations, and by documenting what happened on an incident report.

Armed security officers are frequently contracted to respond as law enforcement until a given situation at a client location is under control and/or public authorities arrive on the scene.

Patrolling is usually a large part of a security officer's duties. Often these patrols are logged by use of a guard tour patrol system, which require regular patrols. Until recently the most commonly used form used to be mechanical clock systems that required a key for manual punching of a number to a strip of paper inside with the time pre-printed on it. But recently, electronic systems have risen in popularity due to their light weight, ease of use, and downloadable logging capabilities. Regular patrols are, however, becoming less accepted as an industry standard, as it provides predictability for the would-be criminal, as well as monotony for the security officer on duty. Random patrols are easily programmed into electronic systems, allowing greater freedom of movement and unpredictability. Global positioning systems are beginning to be used because they are a more effective means of tracking officers' movements and behavior.