Kana Software

Kana Software

KANA Software, Inc. is an American multinational software company that designs and sells customer service solutions intended for both commercial and government sectors. The company is a world leader in multi-channel customer service and develops a number of Customer relationship management (CRM) products. These products leverage service processes including e-mail, chat, call centers, and Web self-service. KANA names its integrated solution Service Experience Management (SEM). The company aims to unify and adapt customer journeys across contact center, Web site and social community. KANA's solutions are used by more than 850 enterprises, including half of the Global 100 and more than 250 government agencies. It is based in Silicon Valley and has offices worldwide.