Criticism
On July 29, 2004 New York State Attorney General Eliot Spitzer announced a consent order and judgment that will significantly reform the sales practices of Jennifer Convertibles and provide restitution to consumers. The judgment permanently enjoined Jennifer Convertibles from engaging in deceptive, fraudulent or illegal business practices, and requires the company to make substantial reforms to its sales practices and customer service operations. The judgment also requires Jennifer Convertibles to make restitution to consumers for its failure to replace or repair defective goods. In addition, Jennifer Convertibles agreed to pay $275,000 in penalties, and $2,000 in costs.
Jennifer Convertibles has received a grade of "F" from the Better Business Bureau each year from 2006 through 2009. Across the U.S. they have had complaints for deceptive sales practices, delivery problems, not honoring their warranties and bait and switch techniques.
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Famous quotes containing the word criticism:
“When you overpay small people you frighten them. They know that their merits or activities entitle them to no such sums as they are receiving. As a result their boss soars out of economic into magic significance. He becomes a source of blessings rather than wages. Criticism is sacrilege, doubt is heresy.”
—Ben Hecht (1893–1964)
“I consider criticism merely a preliminary excitement, a statement of things a writer has to clear up in his own head sometime or other, probably antecedent to writing; of no value unless it come to fruit in the created work later.”
—Ezra Pound (1885–1972)
“To be just, that is to say, to justify its existence, criticism should be partial, passionate and political, that is to say, written from an exclusive point of view, but a point of view that opens up the widest horizons.”
—Charles Baudelaire (1821–1867)