Quality Issues
In late November 2003, a number of iBook G3 users reported display problems with their laptops. In December 2003, a group of users headed by Michael Johnson and Bill Owen sought to file a class action suit against Apple. In response, Apple initiated the "iBook Logic Board Repair Extension Program" in January 2004, which covered the expense of repairing affected iBooks for three years. In June 2004, the Repair Extension Program was expanded to cover "all White G3 iBooks".
The iBook G4 seemed to suffer from display problems similar to those of the iBook G3, but was not covered by the repair extension program. Owners of iBooks that required expensive repairs for these problems submitted new class action lawsuits in December 2006.
On May 2, 2007, the Danish Consumer Board published an extensive report made by an external party concerning the Apple iBook G4 logic board issue. A press release referred to the global consequences this could have for possible guarantee claims.
Read more about this topic: IBook
Famous quotes containing the words quality and/or issues:
“It is not too much to say that next after the passion to learn there is no quality so indispensable to the successful prosecution of science as imagination. Find me a people whose early medicine is not mixed up with magic and incantations, and I will find you a people devoid of all scientific ability.”
—Charles Sanders Peirce (1839–1914)
“Cynicism formulates issues clearly, but only to dismiss them.”
—Mason Cooley (b. 1927)