Role
The Healthcare Commission had a role in promoting quality in healthcare through providing an independent assessment of the standards of services provided by the National Health Service (NHS), private healthcare and voluntary organisations in England.
The Healthcare Commission did this by:
- regulating and inspecting NHS, private and voluntary healthcare providers
- reviewing formal complaints about the NHS that have not been resolved
- handling complaints about private and voluntary healthcare service providers
- investigating serious failures in NHS, private and voluntary services
The commission also had the responsibility of coordinating organisations that inspect, regulate or audit health bodies. In order to do this, it established the Concordat between bodies inspecting, regulating and auditing health or social care.
These functions applied in England, though the Healthcare Commission had a limited role in Wales, complemented by that of Healthcare Inspectorate Wales, which is part of the National Assembly for Wales. The ability to inspect all sectors, provide guidance and act if that guidance is not acted on was possible because the Healthcare Commission is independent of the government.
Read more about this topic: Healthcare Commission
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