Controversy
On December 2, 2009, controversy arose regarding the ECA’s membership cancellation policy, in which the association’s membership terms and conditions were changed without notifying ECA users. The change was made due to an exploit in a partner’s coupon codes. The cancellation policy change temporarily required that members mail a physical letter requesting cancellation while the association upgraded their systems. There were also complaints about the change in the terms and conditions being made without notifying the membership, which struck some members as ironic given the ECA’s stance regarding End User License Agreements. The three week ordeal ended on December 24, 2009 once the promised new modules went public giving members online account termination and an online auto-renewal opt-out functionality similar to Xbox Live and ECA’s listing with the CT Better Business Bureau was raised to an A-.
Read more about this topic: Hal Halpin
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