Grievance Redressal Mechanism
Redressed at various Levels. A. Water/Sewerage complaints can be lodged at Local JE store. B. Zonal level i.e. ZEs/ZROs • New Water connection
• Dis-connection of water connection
• Assessment of development charges.
• Removal discrepancy in water charge bills.
• Mutation of water connection.
• Non-receipt of water charges bills.
• Correction of address.
• Change of category.
• Complaints for defective water meters.
• Jt. Dir/Dy. Dir. level officers are available in the Zone from 10 AM to 1PM for public Grievance Settlement.
C) Distt. Level i.e. EE Ex. Engineer of a particular Distt. Is responsible for Water/Sewerage/Revenue Complaints through a Single window System D) Jt. Director/SE/DOR E) Besides above all Senior Officers of DJB hears public/employee grievances form 12.00 Noon to 1.00PM in all working days. F) Public can lodge its complaints through SMS at 7575 and Toll free Number 155355 and also with the Central Control Room functional for 24 hours.
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