Customer experience systems are integrated business and operational support systems (BSS/OSS) that particularly address service providers’ mandate of focusing on the customer experience.
Read more about Customer Experience Systems: Systems Reflect New Customer Orientation, Customer Experience Systems Support Transformation
Famous quotes containing the words customer, experience and/or systems:
“The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.”
—Ralph Waldo Emerson (1803–1882)
“Technology ... the knack of so arranging the world that we don’t have to experience it.”
—Max Frisch (1911–1991)
“What avails it that you are a Christian, if you are not purer than the heathen, if you deny yourself no more, if you are not more religious? I know of many systems of religion esteemed heathenish whose precepts fill the reader with shame, and provoke him to new endeavors, though it be to the performance of rites merely.”
—Henry David Thoreau (1817–1862)