Critical Incident Technique - Examples in Informatics / Case Studies

Examples in Informatics / Case Studies

  • Serenko, A. (2006). "The use of interface agents for email notification in critical incidents". International Journal of Human-Computer Studies 64(11): 1084–1098.
  • Stach, A. and Serenko, A. (2010). "The impact of expectation disconfirmation on customer loyalty and recommendation behavior: Investigating online travel and tourism services". Journal of Information Technology Management XX(3): 26–41.
  • Providing Critical Incident Stress Debriefing (CISD) to Individuals & Communities in Situational Crisis, Joseph A. Davis, PhD, LLD(hon), B.C.E.T.S., F.A.A.E.T.S. 1998 by The American Academy of Experts in Traumatic Stress, Inc.
  • Use of the critical incident technique in primary care in the audit of deaths by suicide, Redpath, A Stacey, E Pugh and E Holmes County Durham Health Authority, UK
  • Audit of deaths in general practice: pilot study of the critical incident technique, Berlin A, Spencer JA, Bhopal RS, van Zwanenberg TD. Medical School, University of Newcastle upon Tyne

Read more about this topic:  Critical Incident Technique

Famous quotes containing the words examples, case and/or studies:

    “No rules exist, and examples are simply life-savers answering the appeals of rules making vain attempts to exist.”
    —André Breton (1896–1966)

    “True and false are attributes of speech not of things. And where speech is not, there is neither truth nor falsehood. Error there may be, as when we expect that which shall not be; or suspect what has not been: but in neither case can a man be charged with untruth.”
    —Thomas Hobbes (1588–1679)

    “The best laws cannot make a constitution work in spite of morals; morals can turn the worst laws to advantage. That is a commonplace truth, but one to which my studies are always bringing me back. It is the central point in my conception. I see it at the end of all my reflections.”
    —Alexis de Tocqueville (1805–1859)