Features
System | Documentation integration/generation, reporting | Test planning integration | Customizable workflow | Unicode support | Custom Fields | SLA | Plugin API | Multiple Projects | Full-text search | Indexed full-text search | Indexed file search |
---|---|---|---|---|---|---|---|---|---|---|---|
Assembla | Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications | Yes | Yes | Yes | Yes | No | Yes | Yes | No | Unknown | No |
BugTracker.NET | integrated charts and reports | No | Yes | Yes | Yes | No | No | Yes | |||
Bugzilla | reporting: integrated reports and charts, scheduled reports by mail | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes When using MySQL MyISAM or Oracle Database but not PostgreSQL | |
codeBeamer | Yes, Integrated document manager, Scrum, Kanban, waterfall project mgm, Wiki, custom dashboard, multiproject report, baselineing, release mgm, API, RSS, ActivityStream, notifications | Yes | Yes | Yes | Yes | Yes | Yes | Unknown | Yes | Yes | Yes |
Comindware Tracker | No | No | Yes | Yes | Yes | No | No | Yes | Yes | Yes | No |
Debbugs | No | No | No | Yes | No | No | No | Unknown | |||
FogBugz | Integrated wiki | No | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | No |
Fossil | Yes, Integrated Wiki in addition to integrated versioned project documentation via web ui. | No | No | No | Yes | No | No | Yes | No | No | |
Gemini | Yes, Integrated document manager, RSS, charts, reporting engine, remote API, notifications, custom fields/values for issues | Yes | Yes | Yes | Yes | No | Yes | Yes | |||
GNATS | No | No | No | No | No | No | No | Unknown | |||
Google Code Hosting | Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues | No | Yes | Yes | Yes | No | No | Yes | |||
HP Quality Center | Yes | Yes | Yes | No | Yes | No | Yes | Yes | No | No | No |
IBM Rational ClearQuest | reporting: integrated charts and interface to Crystal Reports | Yes | Yes | Yes | Yes | No | No | Yes | Optional | Optional uses Solr and Lucene | |
IBM Rational Team Concert | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | |||
ikiwiki | No | No | No | Yes | Yes | No | No | Unknown | |||
IssueNet | Advanced reporting, configurable dashboards, Microsoft Project integration | No | Yes | Yes | Yes | No | Yes | Unknown | |||
iSupport | Extensive workflow, automated or manual routing, service level agreements, ITIL, automatic assignment, statistical reports, Knowledge Base, advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI based asset management, escalation rules, surveys, related issues, call scripts | No | Yes | Yes | Yes | No | No | Unknown | |||
JIRA | Workflow with triggers, timers, and conditions, dashboard with reporting widgets (Open Social), Customizable fields for each project, HTML, XML, RSS, PDF, Excel, Word, customizable charts, Confluence (Enterprise wiki) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes Uses Lucene | Optional |
Liberum Help Desk | No | No | No | No | No | No | No | Unknown | |||
LibreSource | No | No | No | Yes | No | No | No | Unknown | |||
Kayako SupportSuite | Knowledgebase builder, reports, integrated download manager, step-by-step troubleshooter builder | No | No | Yes | Yes | Yes | Yes | Unknown | |||
MantisBT | Yes, Integration of MediaWiki, DokuWiki, XWiki | No | Yes | Yes | Yes | No | Yes | Yes | Yes | No | No |
Microsoft Dynamics CRM | reporting: integrated charts and reports, export to Excel, Mail Merge | No | Yes | Yes | Yes | No | Yes | Unknown | |||
Mojo Helpdesk | Yes | Yes | Yes | Yes | Yes | Yes | No | Unknown | |||
OnTime | Team Wiki, Burndown, GitHub and TortoiseSVN integration, Dashboards, Custom Reports for OnPremises, Email Notifications and Alerts, Customer Portal, RSS | No | Yes | Yes | Yes | Yes | Yes | Yes | |||
org-mode | No | No | Yes | Yes | Yes | No | No | Unknown | |||
OTRS | Advanced reporting, configurable dashboards | No | Yes | Yes | Yes | Yes | Yes | Unknown | |||
Planbox | Yes, thru File sharing, RSS, User story backlog, charts, reporting engine, Open API, email notifications, custom fields for issues, time tracking, searchable labels. | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No |
Pivotal Tracker | Yes, real time collaborative story backlog, integrated reports, email notification | Yes | No | Yes | No | No | Yes | Yes | |||
Plain Ticket | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | No |
Redmine | Yes, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, export to PDF, export to Excel/CSV | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | No | Optional |
Remedy Action Request System | With RKM, the Remedy Knowledge Base product from BMC | No | Yes | Yes | Yes | Yes | Yes | Unknown | Optional | Optional | Optional |
Request Tracker | Yes, MediaWiki | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
Roundup | wiki can be integrated or linked | No | Yes | Yes | Yes | No | No | Yes | Yes | Yes with issues | Yes |
StarTeam | No | Yes | Yes | No | Yes | No | No | Unknown | |||
Supportworks | Yes - Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management tool | No | Yes | No | Yes | Yes | Yes | Unknown | |||
SysAid | Yes - LDAP/Email/Calendar integration, integrated Asset Management, integrated reporting, SSO, custom fields, export to CSV/PDF, KB | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Unknown | No |
Team Foundation Server | Yes - workflow definitions, process documentation | Yes | Yes | Yes | Yes | No | Yes | Yes | |||
Teamwork | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes Uses Lucene | |
TechExcel's DevTrack | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Trac | Yes, integrated wiki | Yes | Yes | Yes | Yes | No | Yes | No | Yes | No | |
TrackerSuite.Net | Yes. Dashboards. Graphical reports. Integration with Crystal Reports. Reports can be exported to Microsoft Excel. | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | No | No |
Web Help Desk | Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help | No | Yes | Yes | Yes | No | No | Unknown | Partial | No | |
Wrike | real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, | No | Yes | Yes | No | No | No | Unknown | |||
YouTrack | Yes: Wiki syntax, custom workflow, custom issue attributes, notifications (email, jabber, RSS, etc.), email integration, reports, export to HTML and CSV, integration with VCSs. | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes Uses Lucene | |
Zentrack | No | No | Yes | Yes | Yes | No | Yes | Unknown | |||
Zoho BugTracker | Yes | No | Yes | Yes | Yes | No | No | Yes | Partial | ||
System | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | Custom Fields | SLA | Plugin API | Multiple Projects | Full-text search | Indexed full-text search | Indexed file search |
Read more about this topic: Comparison Of Issue-tracking Systems
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