Cisco Unified Communications Manager Express (CUCME), formerly Cisco Unified CallManager Express and Cisco CallManager Express, is a Cisco IOS based IP-PBX for small medium business, enterprise branch office and commercial customers. It provides a rich set of call control and voice application features for the above mentioned customer profiles. It supports Cisco IP phones using Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP). Call Manager Express also provides a rich set of traditional PSTN connectivity options using both digital and analog lines.
For advanced customers, CUCME also provides integrations with TAPI clients, has a basic Automatic call distribution application, provides an integrated Auto Attendant, Voicemail and Interactive voice response systems.
There have been very few that have attempted to provide comprehensive reporting for Cisco UCME. The logs are complex and voluminous. RSI was the first to offer Shadow CMS for communication management.
More information on CUCME can be found on the external Cisco Support Wiki - Cisco CME Support Wiki
Read more about this topic: Cisco Unified Communications Manager
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