History
The title of and role definition for the "chief performance officer" originated with the publication of the META Group (now Gartner) research note #AD755 entitled DW Staffing: Part 2--Fresh Hot Roles (21 July 1999) by Douglas B. Laney.
In this research note Mr. Laney, then heading research and advisory services for the firm's data warehousing and business intelligence practice, defined the role as thus:
"Analogous to the Chief Operations Officer (COO), who is responsible for running the business, the Chief Performance Officer (CPO) is the executor of efforts to analyze the business. Together the COO and CPO coordinate in capturing and leveraging business performance data to affect improvements and innovations in business operations."
He continues:
"In short, the CPO is responsible for the following activities:
- Negotiating and establishing business performance metrics, formulae and thresholds at various levels of the enterprise
- Assimilating industry benchmarks or other external data against which to gauge business performance
- Recommending a set of performance-based actions for the COO to implement
- Prioritizing and budgeting enterprise and line-of-business strategic performance initiatives
- Reporting strategic performance initiative progress and results (returns) to the executive team
- Implementing the components needed to collect, assimilate, analyze, and deliver business performance management data."
Throughout 1999-2004 Mr. Laney also presented at numerous industry conferences on the topic, and consulted to enterprises and government organization globally on the formation of the CPO or similar roles.
In 2003 the title and role were popularized in the book Chief Performance Officer: Measuring What Matters, Managing What Can be Measured by Tony Politano. In the book and subsequent publications 2004-2009 a methodology and set of techniques for CPOs are outlined and have become the standard by which CPOs are defined. Since the publication of the book Mr. Politano has since lectured, keynoted and made Television appearances as an authority on the subject.
Several large corporations such as Yahoo, Wyndham Hotels, City of Chicago and NEC have created CPO positions.
Read more about this topic: Chief Performance Officer Of The United States
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