Caja Navarra - Caja Navarra Today

Caja Navarra Today

The results of Civic Banking have been greater than expected with more than 80% of customers choosing where their money is spent each year. Between 2002 and 2006 CAN's business customers increased from 120 to nearly 800 . Between 2001 and 2007 Caja Navarra moved from 22nd to 17th in terms of volume among other Spanish savings banks, from 20th to 12th in profit after tax, from 16th to 5th in margin per employee and from 41st to 4th in ROE.

Nothing quite like the Civic Banking model is in place anywhere around the world; this has led scholars at many of the world's top universities including Georgetown University, New York University Stern School of Business, the Wharton School of the University of Pennsylvania, IESE and the Instituto Pamamericano de Alta Dirección de Empresa, study the relatively small bank.

Currently Caja Navarra is seeking to expand internationally into Eastern Europe. Though many experts argue that it is unlikely that this model of transparent business and social responsibility will be adopted by other commercial banks, Caja Navarra is a leader in industry innovation and its success is visible through customer satisfaction as well as numerical increases on its balance sheet. The bank continues its ambitious growth and innovation, and seeks to double its 2007 deposits by 2010 to an estimated 19.5 billion euro. By 2010, the bank also seeks to open 100 new canchas and increase the number of participants in the You Choose You Decide program to 700,000.