Communications Systems
Another component of business continuity is communications in times of duress. Members of the disaster recovery team must be able to communicate effectively among themselves as well as with managers, directors, customers, partners, and even with the media. In order to avoid some of the potential problems associated with disrupted communication channels, the business continuity plan should include a lead manager who will be in charge of all communications in that area, the cooperation of executives and public relations people, and scheduled exercises to put the plan into practice.
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—Anne Sullivan (1866–1936)