Biman Bangladesh Airlines - Services

Services

Biman is notable for disruptions to its flight schedule and poor customer service. In 2007, Biman faced strong criticism from major international airports including London Heathrow Airport and Dubai International Airport for its failure to maintain flight schedules. Heathrow Airport operator BAA wrote to Biman providing evidence which showed Biman had not achieved the minimum 80% usage of its allocated landing slots at Heathrow, as required by EU and International Air Transport Association (IATA) regulations, during the summer of 2007. Biman should, therefore, not expect slot allocations at Heathrow for the summer of 2008 and should look to Stansted or Gatwick airports if it wished to continue serving London. Following discussions with BAA, however, Biman obtained landing slots for the summer of 2008 on condition that it achieved 80% usage. Delays continued unabated and in September 2008, Biman's Dhaka–London direct flight utilising a DC-10 aircraft was diverted and landed at Gatwick when it did not have sufficient fuel to remain in a holding pattern over Heathrow following arrival over three hours after the scheduled time. In a 10 September 2008 article published in The Times, Biman was labelled the worst performer for punctuality at Heathrow, with flights delayed on average by three hours.

In 2008, the United Nations advised its staff not to fly with Biman, citing both safety and security concerns and Biman's unreliable flight schedules. It was made clear that UN staff who flew with Biman did so at their own risk, and would be ineligible to make claims on insurance. Biman's then newly appointed managing director said he was unaware of the UN directive, but admitted that Biman did face problems in managing its flight schedules. He expected the situation to improve with the procurement of aircraft in the coming months.