Administrative Changes not Handled By AR System Administrator
Although AR Administrator is designed to handle admin needs, some administrative changes are made via AR System User.
- Adding/removing users records
- Changing passwords
- Modifying user permissions
- Changes to data-driven functionality
Since the AR System has an open API, source code can be written and called from the AR User that creates workflow. This technique is used in the service level agreement application, as well as the Business Rules module of Remedy CRM versions 4 and earlier.
Read more about this topic: AR System Administrator
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