Customer Appointment Management Software
Customer Appointment Management (CAM) is a type of appointment scheduling software targeted towards companies with large mobile workforces that automatically routes and schedules in-home service appointment arrivals. The software is delivered to businesses over the Internet using the software as a service model.
CAM software is powered by proprietary algorithms that learn mobile employees’ work patterns to accurately predict a service technician’s Time Of Arrival and narrow a customer’s wait window to 60 minutes.
CAM software applications are browser-based systems and provide scalability and flexibility, eliminate up-front, high-cap expenditures and require no dedicated IT support or ongoing maintenance. Its SaaS open architecture allows for flexible pricing models, deployment speed, and ease of use.
CAM is currently used by five of the United States’ top ten cable companies, including Cox Communications, as well as broadband operators in Europe, including ONO (Spain), Spain's largest broadband communications provider.
Read more about this topic: Appointment Scheduling Software
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