Australia
In Australia, this training is called Responsible Service of Alcohol or RSA training. It is mandatory throughout the country for all people serving alcohol including bar staff, sommeliers, waiting staff (in licensed premises), airline staff, people serving at catered events and so on.
Its primary purpose is harm minimization as set out in a National alcohol strategy by the Federal Government. Under this strategy, each state government is responsible for putting legislation and strategies in place to minimize the harm alcohol causes to various vulnerable groups in society including minors. One of the ways state governments are enabling this national strategy is through mandatory staff training.
This training is based on a national unit of competency called Provide responsible service of alcohol (SlTHFABOO9A) and forms part of a broader hospitality training package recognised under the Australian Qualifications Framework or AQF. Only a Registered Training Organisation is allowed to deliver this training. While this national training standard exists, each state also has their own liquor licensing body and in some cases, they have specific training requirements, such as in Queensland where all training courses must be OLGR approved.
The type of training delivery allowed also varies between states, with states such as Queensland, Western Australia and South Australia, accepting online delivery of the National RSA training, while Victoria and NSW do not currently recognise online as a valid delivery channel for this type of training. Debate continues as to the benefits of online training versus classroom training, with advocates claiming it delivers benefits such as more consistent and provides better access to rural learners to deliver the training online, while opponents argue that classroom training delivers better learning outcomes.
Regardless of the delivery channel, RSA training is generally founded on the concept of Duty of care and requires managers and staff to take all reasonable precautions to protect patrons and staff by preventing patrons from becoming disorderly and/or suffering alcohol intoxication. Other topics covered include blood alcohol content, the effects of alcohol on human health, a standard drink, how to serve responsibly and how to refuse service.
Read more about this topic: Alcohol Server Training
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