Government Agencies Overseeing Complaints
In the US, the Department of Transportation is responsible for the airline industry and has a specific division called the Aviation Consumer Protection Service that handles airline complaints. They also publish figures on the performance of major US airlines, which are freely accessible on their website .
In the UK, the Air Transport Users Council (an auxiliary group within the Civil Aviation Authority) is responsible for handling airline complaints.
In the European Union, several member countries do not have specific offices to handle airline complaints. However, the Air Transport Portal of the European Commission handles airline complaints from member countries.
Read more about this topic: Airline Complaints
Famous quotes containing the words government, agencies and/or complaints:
“We talk about a representative government; but what a monster of a government is that where the noblest faculties of the mind, and the whole heart, are not represented! A semihuman tiger or ox, stalking over the earth, with its heart taken out and the top of its brain shot away. Heroes have fought well on their stumps when their legs were shot off, but I never heard of any good done by such a government as that.”
—Henry David Thoreau (1817–1862)
“While it is generally agreed that the visible expressions and agencies are necessary instruments, civilization seems to depend far more fundamentally upon the moral and intellectual qualities of human beings—upon the spirit that animates mankind.”
—Mary Ritter Beard (1876–1958)
“When complaints are freely heard, deeply considered and speedily reformed, then is the utmost bound of civil liberty attained that wise men look for.”
—John Milton (1608–1674)