Airline Complaints in The US
According to the Airline Quality Rating report, airline hassles in the United States have increased since 2005. The rate of complaints, on the other hand, have remained roughly the same, with 0.88 complaints per 100,000, half of which were due to problems with flights or baggage. This may be due to passengers being more forgiving since 9/11. However, there is also criticism about whether the number of official complaints truly reflects the experience passengers are encountering, considering the difficulty passengers have in finding out how to issue a formal complaint. Furthermore, complaints about airline complaints have increased in the US, showing that those who are able to complain, are dissatisfied with the results.
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Famous quotes containing the words airline and/or complaints:
“My job as a reservationist was very routine, computerized ... I had no free will. I was just part of that stupid computer.”
—Beryl Simpson, U.S. employment counselor; former airline reservationist. As quoted in Working, book 2, by Studs Terkel (1973)
“Mr. Marriott: I’m afraid I don’t like your manner.
Philip Marlowe: Yeah, I’ve had complaints about it but it keeps getting worse.”
—John Paxton (1911–1985)