118 118 (UK) - Products

Products

118 118 is primarily seen as a directory enquiries service, but provides a wider range of services, not only providing numbers to users but also train times, cinema listings and directions.

Since May 2008 118 118 has introduced a service through which customers are able to call or text and ask any question they want and the info team will find the answer, from "What bars are open late at night?" to "What are average July temperatures for the Sahara Desert?".

Since these services have been added the pricing has changed; calls to 118 118 cost 38p per call plus £1.59 per minute, (minimum 60 second charge) from most landlines. This is how BT and Virgin Media charge for landlines, but there may be differences in how other networks charge.

Another number provided by the company, 118811, charges a fixed-rate 50p.

A free service, providing only directory enquiries, is also available by dialing 0800 118 3733 (0800 118 FREE). This is an automated service providing directory enquiries only and is paid for by advertising. Launched with a registration process in January 2006, the requirement for registration has now been removed. In addition 118 118 operate free fixed online and mobile services, the mobile service accessed at m.118.com.

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