Solutions
Constantino helps organizations design their own, ad hoc conflict management systems, Tosi, Rizzo, and Caroll suggested that improving organizational practices could help resolve conflicts, including establishing superordinate goals, reducing vagueness, minimizing authority- and domain-related disputes, improving policies, procedures and rules, re-apportioning existing resources or adding new, altering communications, movement of personnel, and changing reward systems. Most large organizations have a human resources department, whose tasks include providing confidential advice to internal "customers" in relation to problems at work. This could be seen as less risky than asking one's manager for help. HR departments may also provide an impartial person who can mediate disputes and provide an objective point of view. Another tool in the conflict resolution in organizations resources box is the introduction of the Ombudsman figure, at the organizational level; charged with surveying common causes of conflict and suggesting structural improvements to address them.
Read more about this topic: Workplace Conflict
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