Workflow Application

A workflow application is a software application which automates, at least to some degree, a process or processes. The processes are usually business-related, but it may be any process that requires a series of steps that can be automated via software. Some steps of the process may require human intervention, such as an approval or the development of custom text, but functions that can be automated should be handled by the application. Advanced applications allow users to introduce new components into the operation.

For example, consider a purchase order that moves through various departments for authorization and eventual purchase. The order may be moved from department to department for approval automatically. When all authorizations are obtained, the requester of the purchase order is notified and given the authorization. A workflow process may involve constant change and update. For example, the normal approver of purchase orders may be on vacation, in which case, the application will request approval from alternate approvers.