Wizz Air - Service

Service

According to customer reviews, Wizz Air is a 2 star airline, making it comparable to airlines like Ryanair and bmibaby. Calls to the customer service department cost 0.75 GBP per minute, according to Wizz Air's homepage, and controversially Wizz Air also maintains that it takes up to 30 days to process customer complaint emails. In 2009, the company initiated an official complaint to the World Intellectual Property Organization against a registered domain name on the grounds, among others, that the addition of the suffix "sucks" to the respondent's domain name was a negative term used to indicate criticism. It was the opinion of the Panel that "...in respect of genuine and non-commercial criticism of the Complainant does not amount to bad faith registration and use.". The final judgement resulted in the complaint being denied and the Panel declined to order the transfer of the disputed domain name.