Willis Family - Pam Willis

Pamela "Pam" Willis (née Beresford), played by Sue Jones debuted on-screen during the episode airing on 6 August 1990. Pam was Erinsborough's district nurse, and highly valued by the whole community. Her marriage to Doug at one point ran into trouble when he had an affair with Jill Weir, though this was eventually sorted out. Pam departed Neighbours in 1994, but she made a brief return in 1996 for several episodes involving the aftermath of the shooting and death of her youngest daughter, Cody.

Pam is characterised by her helpful personality, she loves her four children and continually tries to help them out. Pam extended her caring nature through her time on the show working as a nurse.

Pam is a qualified nurse. She met Doug Willis (Terence Donovan) after he got into her car, while nude. The couple fell in love and married in 1967 and they had a son, Adam (Ian Williams). Two years later, Pam fell pregnant again, but lost the baby to SIDS. The experience led her to become a fundraiser for awareness of the condition. In the 1970s, three more children followed, Gaby (Rachel Blakely), Brad (Scott Michaelson) and Cody (Amelia Frid). After Gaby and Brad left home, Pam and Doug decided to look for a smaller house.

Beverly Marshall (Shaunna O'Grady) and her husband, Jim (Alan Dale), invite Pam and Doug to dinner at their house, after the Willises purchase Number 28. Doug's flirting with Beverley angers Jim, but Pam defuses the situation by explaining that she is aware of her husband's flirty nature. The family quickly settle in and Pam returns to nursing. She is delighted when Adam and Cody decide to follow her into medicine. Cody's relationship with Todd Landers (Kristian Schmid) causes friction between the Willis family and the Robinsons. Shortly after Cody leaves for a scholarship in America and Adam relocates to Newcastle, Pam and Doug are joined by Brad and Gaby.

Pam becomes a personal nurse to Garth Kirby (Roy Baldwin), a friend of Doug's. Garth suffers from a terminal illness and he asks for Pam to help end his suffering, but she refuses. Garth dies and an autopsy reveals that he overdosed on his medication. The police charge Pam as they believe she killed him. Pam's nephew, Cameron Hudson (Benjamin Grant Mitchell) arrives to defend her in court and he realises that Pam left her bag unattended long enough for Garth to steal the medication and later kill himself. Pam is cleared of all charges, but her supervisor, Gail Williams (Hilary Henshaw), gives her a hard time. Pam and Jim begin spending a lot of time together as they work on a fundraising board. Jim admits he has feelings for her, but Pam rebuffs him. Pam later discovers Doug has had a one-night stand with Jill Weir (Lyn Semmler) and she throws him out. Pam seeks comfort in Jim's arms and they kiss. When Doug and Brad go missing at sea, Pam is worried. When they are found, Pam halts her divorce plans and forgives Doug.

Pam finds herself at odds with Brad's new girlfriend, Lauren Carpenter (Sarah Vandenbergh) as Brad had been previously engaged to Beth Brennan (Natalie Imbruglia), but had cheated on her with Lauren. When it emerges Brad is gambling, Pam falls out with him further leading him to move in with Lauren and her father Lou (Tom Oliver). However, Brad and Pam patch up their differences, before Brad leaves on a cruise ship for several months. Pam is thrilled when Brad and Beth get back together and get engaged. When Pam and Beth's mother, Bunny (Jan Huggett), start interfering, Brad and Beth decide to elope. Pam, Doug and Bunny track down the couple, but Brad and Beth do not have the heart to tell their parents that they are already married, so they agree to a second wedding ceremony at Number 26. Shortly after Cody returns from America, Pam notices the changes in her mood. This stems from the fact Cody's marriage to Drew Grover (Christopher Kirby) has ended and a lot of her old friends have since moved on. Pam later becomes suspicous when Cody begins seeing Michael Martin (Troy Beckwith) who has recently been released from juvenile detention. This causes a rift between Pam and Julie (Julie Mullins), Michael's stepmother. When Pam and Julie spot Michael and Danni Stark (Eliza Szonert) with syringes, they believe Michael is a junkie, but it transpires that Danni is a diabetic and the syringes contain her insulin.

Gaby gives birth to Zac (Jay Callahan) and Pam is delighted to become a grandmother. Gaby leaves for Darwin and Pam and Doug decide to move up there too. They sell Number 28 to the Kennedy family. Cody is shot during a siege between police and drug dealers and Pam hurries back down to Erinsborough to be by her bedside. Karl (Alan Fletcher) and Susan Kennedy (Jackie Woodburne) invite Pam to dinner in her old home. When Pam goes into hospital to visit Cody that evening, Cody seems as if she may make a full recovery, but she goes into cardiac arrest and is rushed into theatre She dies, leaving Pam devastated. Pam arranges for Cody's funeral to be held in Darwin, but a memorial service is held for her at Lassiter's Lake. Pam then returns home.

Josephine Monroe praised Pam in her book titled "Neighbours: The first 10 years" stating: "A real salt-of-the-earth-type. Pam could always be relied on to help out, especially if it benefited one of her four children." The BBC said Pam's most notable moment was "Kicking Doug out of the house after having he told her about his affair with Jill Weir."