Timeline
- 1986 — West Corporation was founded as an inbound telemarketing service. Initially West used agents and call processing technology in its operations.
- 1989 — With the introduction of the now widely used interactive voice response (IVR), the company established itself as an early adopter of the technology. Soon afterward, West began offering live-operator outbound teleservices to large-volume sales campaigns.
- 1990s — West went public in 1996, but the co-founders retained ownership of approximately 70 percent of the company. With the introduction of West’s full account management and integrated customer care solutions, clients employed the company to expand their own customer base and support services. This led to a boom in the customer service industry — especially for large companies and even more so for telecommunications companies. In more recent years, the addition of natural language speech recognition systems to West’s IVR platform, as well as a range of Internet-based customer services platforms, have expanded the industry.
- January 2002 — West acquires Tel Mark Sales.
- March 2002 — West acquires Dakotah Direct.
- August 2002 — West acquires Attention, LLC.ref>"West Corp Press Release, Attention LLC". http://investor.shareholder.com/west/releasedetail.cfm?releaseid=86130.
- "West Acquires Attention LLC". http://www.highbeam.com/doc/1G1-93657794.html.
- May 2003 — West acquires conferencing company InterCall.
- November 2003 — Continuing its conference call growth initiative, West acquires ConferenceCall.com
- November 2003 — West acquires Worldwide Asset Management.
- 2004 — West opened an office in Makati City, Philippines.
- November 2004 — West acquires conference call solution provider ECI Conference Call Services.
- June 2005 — West acquires Sprint Conferencing.
- April 2006 — West acquires 9-1-1 services and technology company Intrado., as well as Raindance Communications.
- October 2006 — West acquires InPulse Response Group to complement its acquisition of Intrado.
- Oct. 24, 2006 — West, which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by Thomas H. Lee Partners and Quadrangle Group.
- February 2007 — West acquires CenterPost Communications.
- March 2007 — West acquires TeleVox Software.
- May 2007 — West acquires Omnium Worldwide.
- April 2008 — West acquires HBF Communications.
- May 2008 — West acquires Genesys Conferencing.
- November 2008 — Intrado acquires Positron Public Safety Systems.
- March 2009 — West acquires Corvent.
- December 2009 — West acquires Stream57.
- April 2010 — West acquires SKT Business Communication Solutions.
- June 2010 — West Interactive acquires Holly Connects.
- July 2010 — West acquires TuVox.
- February 2011 — InterCall acquires POSTcti; West acquires Twenty First Century Communications.
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