Service Quality
Drinking water quality. According to the regulatory agency, 94% of water samples collected in urban areas were in compliance with drinking water standards in 2010. Pollution from mines affects drinking water supply quality provided by the Mulonga and Nkana water and sewerage companies, where in some cases, the concentration of manganese was beyond treatable limits.
Continuity. Water supply in urban areas is intermittent, with an average supply of 16 hours per day in 2010. The highest intermittency has been measured in the small Luapula Utility with 6 hours per day. The only utility providing continuous supply in 2007 was in Chipata, while in 2010 the only utility that provided near continuous supply was the Northwestern Water and Sewerage Company.
Wastewater treatment. Wastewater treatment plants regularly do not achieve effluent standards. Capacities of plants like the Manchinchi in Lusaka and the Kanini in Ndola have been out-grown by the population. Stabilization ponds such as in Kaunda Square in Lusaka and Livingstone City are in a deplorable state and pose a serious environmental hazard.
Read more about this topic: Water Supply And Sanitation In Zambia
Famous quotes containing the words service and/or quality:
“The service a man renders his friend is trivial and selfish, compared with the service he knows his friend stood in readiness to yield him, alike before he had begun to serve his friend, and now also. Compared with that good-will I bear my friend, the benefit it is in my power to render him seems small.”
—Ralph Waldo Emerson (1803–1882)
“The quality of mercy is not strained.
It droppeth as the gentle rain from heaven
Upon the place beneath. It is twice blest:
It blesseth him that gives, and him that takes.
‘Tis mightiest in the mightiest. It becomes
The thronèd monarch better than his crown.”
—William Shakespeare (1564–1616)