Consumer Perceptions
According to a 2007 national survey for the business association BDEW (BDEW customer barometer) 92% of customers were satisfied or very satisfied with the quality of their drinking water. 82% were satisfied or very satisfied with the service provided by their drinking water provider. 79% were satisfied or very satisfied with the service provided by their wastewater utility. The survey also showed that customers significantly overestimate the price of water and wastewater services compared to the actual price.
Read more about this topic: Water Supply And Sanitation In Germany
Famous quotes containing the words consumer and/or perceptions:
“The misery of the middle-aged woman is a grey and hopeless thing, born of having nothing to live for, of disappointment and resentment at having been gypped by consumer society, and surviving merely to be the butt of its unthinking scorn.”
—Germaine Greer (b. 1939)
“The liberals have not softened their view of actuality to make themselves live closer to the dream, but instead sharpen their perceptions and fight to make the dream actuality or give up the battle in despair.”
—Margaret Mead (1901–1978)