Service Quality
Service quality is generally good in Chile. It is regularly controlled by the SISS since it was founded in 1990. The agency examines if the services comply with the Chilean norm NCh 409, which was modified for the last time in 2005 and includes standards concerning water quality, water pressure and continuity among others. At the beginning of the 1990s, there were problems regarding the chlorination systems of some water service providers. Consequently, in 1991 20% of the companies did not comply with the bacteriological norms. In 2006, this share had dropped to about 1%. In the same period, compliance with disinfection norms increased from 89% to more than 99%.
Water supply is continuous (24/7), both in urban areas and in concentrated rural areas and water pressure is adequate.
The sector currently undergoes a major wastewater treatment investment program with the goal of treating 100% of all collected municipal wastewater in 2012. This share has increased from 8% in 1989 to 82% in 2006.
Read more about this topic: Water Supply And Sanitation In Chile
Famous quotes containing the words service and/or quality:
“I like the silent church before the service begins, better than any preaching. How far off, how cool, how chaste the persons look, begirt each one with a precinct or sanctuary!”
—Ralph Waldo Emerson (1803–1882)
“Self-esteem evolves in kids primarily through the quality of our relationships with them. Because they can’t see themselves directly, children know themselves by reflection. For the first several years of their lives, you are their major influence. Later on, teachers and friends come into the picture. But especially at the beginning, you’re it with a capital I.”
—Stephanie Martson (20th century)