User assistance is a general term for guided assistance to a user of a software product. The phrase incorporates all forms of help available to a user. Assistance can also automatically perform procedures or step users through the procedure, depending on the question that the user asked. The term is broader than online help, and includes procedural and tutorial information.
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Famous quotes containing the words user and/or assistance:
“A worker may be the hammer’s master, but the hammer still prevails. A tool knows exactly how it is meant to be handled, while the user of the tool can only have an approximate idea.”
—Milan Kundera (b. 1929)
“At a certain age, we have already been struck by love; it no longer develops alone, according to its own mysteries and fateful laws while our hearts stand by startled and passive. We come to its assistance ... Recognizing one of its symptoms, we recall, we bring back to life the others. Since we possess its song engraved in its totality within us, we do not need for a woman to tell us the beginning—filled with admiration inspired by beauty—to find the continuation.”
—Marcel Proust (1871–1922)