Service Quality
Unisys operates data centers around the world that are certified on global standards for service quality and excellence. Those certifications include ISO 9001:2008, ISO 20000-1:2005, and ISO 27001 standards. Unisys data centers follow Global Process Standards (GPS) for ITIL processes. In addition, Unisys supports and manages data centers at client-owned facilities.
| Location | Country | ISO 9001 | ISO 20000 | ISO 27001 |
|---|---|---|---|---|
| Eagan-Minnesota | North America | N/A | Certified | Certified |
| Reston-Virginia | North America | N/A | N/A | Certified |
| Salt Lake City-Utah | North America | N/A | Certified | Certified |
| Rio de Janeiro | Brazil | Certified | Certified | Certified |
| Sao Paulo | Brazil | Certified | Certified | Certified |
| Milton Keynes | United Kingdom | Certified | Certified | Certified |
| Alingsas | Sweden | Certified | 2011 | Certified |
| Sydney | Australia | Certified | Certified | Certified |
| Auckland | New Zealand | Certified | N/A | Certified |
| Kapiti | New Zealand | Certified | Certified | Certified |
In addition, Unisys operates several software development centers that have achieved process maturity following the Software Engineering Institute's Capability Maturity Model Integration (CMMI) for Development Model. The CMMI for Development model provide guidance for applying CMMI best practices in a development organization. Best practices in the model focus on activities for developing quality products and services to meet the needs of customers and end users. Published appraisal results can be found on the SEI's website.
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