Controversies
In July 2012, Travelocity was fined $180,000 for violating fare advertising rules, which states that online travel agents and airlines must include taxes and fees in the full fare that they prominently advertise. In addition, Travelocity did not inform customers on some itineraries that a paper ticket was required for a minimum price of $29.95.
In August 2012, Travelocity faced a viral controversy when it offered a $200 coupon code to National Federation of the Blind members. After both Travelocity and the NFB posted the code on Twitter, many travellers used the code. Travelocity responded by automatically cancelling all trips that used the code, including eligible NFB members. This resulted in a barrage of complaints from customers angry to see their trips suddenly cancelled, some of which were already in the midst of travel.
Read more about this topic: Travelocity