Service Quality
A number of innovations were adopted by private bus companies in the pursuit of profits with the most important being the launch of minibuses that increased service levels.
The privatisation efforts in railways commonly resulted in improved service for customers and, hence, in improved service reputation. Moreover, a reduction of subsidy was achieved.
However, separating rail operations from rail infrastructure turned out to make coordination of rail operations and infrastructure maintenance more difficult.
Read more about this topic: Transit Privatization, Impact
Famous quotes containing the words service and/or quality:
“Human life consists in mutual service. No grief, pain, misfortune, or “broken heart,” is excuse for cutting off one’s life while any power of service remains. But when all usefulness is over, when one is assured of an unavoidable and imminent death, it is the simplest of human rights to choose a quick and easy death in place of a slow and horrible one.”
—Charlotte Perkins Gilman (1860–1935)
“A good essay must have this permanent quality about it; it must draw its curtain round us, but it must be a curtain that shuts us in, not out.”
—Virginia Woolf (1882–1941)