Support and Rules
The Tibian support system is made up of volunteer Tutors and paid Customer Support. Tutors are regular players whom have no special or legal standing but can report in-game bugs as well as have access to a private chat channel and forums. Customer Support members are employees of CipSoft whom handle cheating and bug reports. Retired gamemasters and long-term tutors may also, with prior invitation by CipSoft, choose to adopt the honorary title of Senator.
The role of tutor encompasses a number of duties including: answering questions from the in-game Help Channel and on the Help board on the forum, checking the private tutor board and in-game channels regularly, and reporting bugs. All players are now able to report inappropriate statements, names, and posts in-game or on the forums which was previously a power held by tutors and higher positions.
Eligibility for the tutor position is determined if player's account is registered, has been played for at least three months with one character having at least level 20, their criminal record contains no banishment entries, and has received 40 "Thank you!'s" in the last 90 days. "Thank you!'s" are garnered when players submit them via the in-game Help channel or on the forums Help board indicating a player's appreciation of someone's assistance. Players previously had to take an online multiple-choice test on the official website to become a tutor and after 3 months of active tutorship without a bad/false report would be automatically promoted to the position of senior tutor. "Tutor Guide". http://www.tibia.com/support/?subtopic=tutorguide. Retrieved 2012-11-17.
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