The Managed heart: Commercialization of Human Feeling, by Arlie Russell Hochschild, was first published in 1979 and a new preface was added in 1983. A 20th Anniversary addition with a new afterword added by the author was published in 2003. It was reissued in 2012 with a new preface. It has been translated into German (Campus Press), Chinese (Laureate Books, Taipei, Taiwan), Japanese (Sekai Shisosha, Kyoto, Japan), and Polish (Polish Scientific Publishers PWN). Hochschild's text is seminal and scholars like Sarah J. Tracy and Stephen Fineman have expanded on her concept of emotional labor.
Gender and racial differences of feeling and expressing emotion
Famous quotes containing the words managed, human and/or feeling:
“Every woman who visited the Fair made it the center of her orbit. Here was a structure designed by a woman, decorated by women, managed by women, filled with the work of women. Thousands discovered women were not only doing something, but had been working seriously for many generations ... [ellipsis in source] Many of the exhibits were admirable, but if others failed to satisfy experts, what of it?”
—Kate Field (1838–1908)
“Nor is any evidence to be found, either in History or Human Nature, that nations are to be bribed out of a spirit of encroachment and aggression, by humiliations which nourish their pride, or by concessions that extend their resources and power.”
—James Madison (1751–1836)
“BOSWELL. “I have often blamed myself, Sir, for not feeling for others as sensibly as many say they do.” JOHNSON. “Sir, don’t be duped by them any more. You will find these very feeling people are not very ready to do you good. They pay you by feeling.””
—Samuel Johnson (1709–1784)