The Managed Heart: The Commercialization of Human Feeling


The Managed heart: Commercialization of Human Feeling, by Arlie Russell Hochschild, was first published in 1979 and a new preface was added in 1983. A 20th Anniversary addition with a new afterword added by the author was published in 2003. It was reissued in 2012 with a new preface. It has been translated into German (Campus Press), Chinese (Laureate Books, Taipei, Taiwan), Japanese (Sekai Shisosha, Kyoto, Japan), and Polish (Polish Scientific Publishers PWN). Hochschild's text is seminal and scholars like Sarah J. Tracy and Stephen Fineman have expanded on her concept of emotional labor.

Gender and racial differences of feeling and expressing emotion

Famous quotes containing the words managed, human and/or feeling:

    I don’t know whether I could have managed marriage and a career. Personally, I preferred a career. There are no distractions.
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    Thoroughly to unfold the labyrinths of the human mind is an arduous task.... In order to dive into those recesses and lay them open to the reader in a striking and intelligible manner, ‘tis necessary to assume a certain freedom in writing, not strictly perhaps within the limits prescribed by rules.
    Sarah Fielding (1710–1768)

    Realizing that his time was nearly spent, he gave full oral instructions about his burial and the manner in which he wished to be remembered.... A few minutes later, feeling very tired, he left the room, remarking, ‘I have no disposition to leave this precious circle. I love to be here surrounded by my family and friends.’ Then he gave them his blessing and said, ‘I am ready to go and I wish you goodnight.’
    —For the State of New Hampshire, U.S. public relief program (1935-1943)