Telephone slamming is an illegal telecommunications practice, in which a subscriber's telephone service is changed without their consent. Slamming became a more visible issue after the deregulation of the telecommunications industry in the mid-1980s, especially after several brutal price wars between the major telecommunications companies. The term slamming was coined by Mick Ahearn who was a consumer marketing manager at AT&T in September 1987. The inspiration for the term came from the ease at which a competitor could switch a customer's service away from AT&T by falsely notifying a telephone company that an AT&T customer had elected to switch to their service. This process gave AT&T's competitors a "slam dunk" method for the unauthorized switching of a customer's long distance service. The term slamming became an industry standard term for this practice.
Variations of this concept include "merchant account slamming" or "credit card processing slamming" where a business's debit/credit processing terminal are reprogrammed so that charges are processed through a different company, and "Domain slamming" where an Internet domain name registrar is changed.
Read more about Telephone Slamming: How Slamming Happens
Famous quotes containing the word telephone:
“A woman spent all Christmas Day in a telephone box without ringing anyone. If someone comes to phone, she leaves the box, then resumes her place afterwards. No one calls her either, but from a window in the street, someone watched her all day, no doubt since they had nothing better to do. The Christmas syndrome.”
—Jean Baudrillard (b. 1929)