Teleperformance - Timeline

Timeline

1978

Daniel Julien created Teleperformance in Paris.

1986

Teleperformance became the contact center leader in the French market. The group’s first international subsidiaries were established in Belgium and Italy.

1988

Teleperformance Austria was originated, followed by subsidiaries in other European markets: Germany, Sweden and the United Kingdom.

1987–1989

a partnership with Jacques Birebi established the SR.Communication Group, an international group listed on the stock exchange in Paris.

1990

Teleperformance set up the first outsourced customer loyalty centers and carried out the first customer satisfaction surveys.

1993

Teleperformance USA was established, and the Group began its contact center operations in the United States.

1996–1998

Asia-Pacific contact centers were developed, with operations set up in the Philippines, Singapore, and South Korea. The Group was significantly expanded in Europe through numerous acquisitions and company start-ups in Switzerland, Norway, Denmark, Greece, Spain, the Netherlands and Finland.

1999–2002

The merger of SR.Communication and Teleperformance created SR.Teleperformance. The Group refocused its operations on contact center management and became a global player in CRM outsourcing. The Teleperformance network expanded to all of the Americas: Argentina, Brazil, Colombia, Mexico, and Canada. Teleperformance Tunisia opened.

2003

SR.Teleperformance became the world’s #2 contact center outsourcer in terms of revenues. Faced with pressure on costs, the company offered offshore centers and automated services. SR.Teleperformance launched business transformation solutions aimed at in-house contact centers.

2004

SR.Teleperformance continued its worldwide expansion with the acquisition of CallTech Communications in the United States, and of MM Group, the fourth-ranking provider of contact center services in Great Britain. It gained presence in eastern Europe by taking a controlling interest in three companies based in Poland, the Czech Republic and Slovakia. It increased its presence in the German market with the acquisition of All By Phone+Net, one of the most dynamic companies in its sector.

2005

For the first time, SR.Teleperformance’s revenues exceeded $1 billion EUR.

2006

SR.Teleperformance continued its eastward expansion with the acquisition of Teleperformance Russia. SR.Teleperformance became Teleperformance.

2007

Teleperformance became #1 in the world. The group acquired 100% interest in Twenty4help, the European technical support leader; in AllianceOne, a leading US accounts receivable management company; and in Hispanic Teleservices, a contact center service provider with operations based in Mexico. In parallel, Teleperformance reinforced its position in France through the acquisition of the company TPH Services Telecoms, and of several SFR sites.

2008

The group’s operations and strategy were centralized for management under the responsibility of Daniel Julien and Jacques Berrebi. A matrix structure was put in place to manage human resources, information systems, finance, quality, marketing, etc. There was a worldwide roll-out of advanced management tools. A minority interest purchase strategy regarding subsidiaries evolved. Teleperformance acquired The Answer Group, a provider of high-level technical support to the US market.

2009

Launch of Platinum Services.