Customer Service
Approximately 55% of Telcel's employees are dedicated to customer service.
Many Telcel customers complain about the poor quality of customer service they receive whether it is over the phone, or at the store. Complaints are mostly regarding long wait times, hidden fees or charges, unreasonable rates, and billing errors.
Complaints filed with the Mexican Consumer Protection Bureau (PROFECO) numbered 3,078 during 2008, with a little over $1,600,000 MXN (A little over $120,000 USD) incurred in fines.
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Famous quotes containing the words customer and/or service:
“The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.”
—Ralph Waldo Emerson (1803–1882)
“In the early forties and fifties almost everybody “had about enough to live on,” and young ladies dressed well on a hundred dollars a year. The daughters of the richest man in Boston were dressed with scrupulous plainness, and the wife and mother owned one brocade, which did service for several years. Display was considered vulgar. Now, alas! only Queen Victoria dares to go shabby.”
—M. E. W. Sherwood (1826–1903)