Customer Service
Approximately 55% of Telcel's employees are dedicated to customer service.
Many Telcel customers complain about the poor quality of customer service they receive whether it is over the phone, or at the store. Complaints are mostly regarding long wait times, hidden fees or charges, unreasonable rates, and billing errors.
Complaints filed with the Mexican Consumer Protection Bureau (PROFECO) numbered 3,078 during 2008, with a little over $1,600,000 MXN (A little over $120,000 USD) incurred in fines.
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Famous quotes containing the words customer and/or service:
“A good customer should not change his shop, nor a good shop change its customers.”
—Chinese proverb.
“The master class seldom lose a chance to insult a woman who has the ability for something besides service to his lordship.”
—Caroline Nichols Churchill (1833–?)