Customer Service
Approximately 55% of Telcel's employees are dedicated to customer service.
Many Telcel customers complain about the poor quality of customer service they receive whether it is over the phone, or at the store. Complaints are mostly regarding long wait times, hidden fees or charges, unreasonable rates, and billing errors.
Complaints filed with the Mexican Consumer Protection Bureau (PROFECO) numbered 3,078 during 2008, with a little over $1,600,000 MXN (A little over $120,000 USD) incurred in fines.
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Famous quotes containing the words customer and/or service:
“The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.”
—Ralph Waldo Emerson (1803–1882)
“The ruin of the human heart is self-interest, which the American merchant calls self-service. We have become a self- service populace, and all our specious comforts—the automatic elevator, the escalator, the cafeteria—are depriving us of volition and moral and physical energy.”
—Edward Dahlberg (1900–1977)