Customer Service
Approximately 55% of Telcel's employees are dedicated to customer service.
Many Telcel customers complain about the poor quality of customer service they receive whether it is over the phone, or at the store. Complaints are mostly regarding long wait times, hidden fees or charges, unreasonable rates, and billing errors.
Complaints filed with the Mexican Consumer Protection Bureau (PROFECO) numbered 3,078 during 2008, with a little over $1,600,000 MXN (A little over $120,000 USD) incurred in fines.
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Famous quotes containing the words customer and/or service:
“The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.”
—Ralph Waldo Emerson (1803–1882)
“I like the silent church before the service begins, better than any preaching. How far off, how cool, how chaste the persons look, begirt each one with a precinct or sanctuary!”
—Ralph Waldo Emerson (1803–1882)