Online Support Groups
Since at least 1982, the Internet has provided a new venue for support groups. Discussing online self-help support groups as the precursor to e-therapy, Martha Ainsworth notes that "the enduring success of these groups has firmly established the potential of computer-mediated communication to enable discussion of sensitive personal issues."
Support groups have long offered companionship and information for people coping with diseases or disabilities, and online situationally oriented groups have expanded to offer support for people facing various life circumstances, especially those involving personal and cultural relationships.
Diverse remote networking formats have allowed the development of both synchronous groups, where individuals can exchange messages in real time, and asynchronous groups, where members who are not necessarily simultaneously connected to a network can read and exchange messages. E-mail, Usenet and Internet bulletin boards have become popular methods of communication for peer-to-peer self-help groups and among facilitated support groups.
Many people who use online support groups are simply seeking informational support. Others are looking for a means to feel like they are not alone. For this reason, 97% of people who use online support groups are lurkers, or people who read messages without posting their own comments. People who were most likely to post were those who were looking for empathy and emotional support.
A convenient aspect of online support groups is the around the clock availability to its members. People can go online to blog or chat with others anytime of the day or night. There are no time constraints like there potentially would be with an in-person support group with scheduled meetings. Access to help is always available with online support groups.
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