Consumer Concerns
Registration for Stamps.com occurs online at the company's website where customers initiate the multi-step account creation process. Stamps.com offers Monthly Service Plan and Term Service Plans. Customers start their plans under a 4-Week No-Risk Trial, after which time they are billed a non-usage based subscription fee that pays for access to the account and software. Account cancellation is handled over the phone by the Phone Support Team.
Stamps.com's cancellation process requires you to call a representative to cancel. They charge users a monthly fee even if the software is not used.
Stamps.com currently has an "A+" rating with the Better Business Bureau However, there are approximately 1,100 complaints, going back to 2006, filed under Stamps.com's registered Los Angeles Better Business Bureau account.
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