Speech Interface Guideline - Examples of Common Design Guideline

Examples of Common Design Guideline

The following guideline is given by the Lucent Technologies (now Alcatel-Lucent USA) CONVERSANT System Version 6.0 Application Design Guidelines

  • Know Your Callers
  • Use Simple and Natural Dialogue
  • Minimize Demands on the Caller’s Memory
  • Be Consistent
  • Provide Feedback
  • Provide Easy Exits
  • Offer Shortcuts
  • Allow Time for Caller Responses
  • When Caller Errors Occur

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