Performance
Figures released by NR (Network Rail) rate punctuality at 91.9% (PPM) over period 13 of 2012/2013, and 91.1% moving annual average (MAA) for the 12 months up to 31 March 2013.
In late 2010 the company faced a barrage of criticism for its performance during extreme weather conditions in the south-east of England. Many commuters have indicated that they would like to see Charles Horton MD removed from his post and that the franchise be taken from Southeastern, and there are also allegations that Southeastern deliberately runs reduced services to skew their official performance figures.
Read more about this topic: Southeastern (train Operating Company)
Famous quotes containing the word performance:
“True balance requires assigning realistic performance expectations to each of our roles. True balance requires us to acknowledge that our performance in some areas is more important than in others. True balance demands that we determine what accomplishments give us honest satisfaction as well as what failures cause us intolerable grief.”
—Melinda M. Marshall (20th century)