Startup Failures and Data Corruption
For some users, the K800i can suddenly and unexpectedly fail to startup, and instead just show a flashing white screen repeatedly. This problem happens due to internal data corruption (caused by the phone), and can only be fixed by restoring ("flashing") the phone to its original software/firmware — meaning that all personal data will be deleted. On some occasions, this problem can be fixed by using the Update Service software that comes on the CD (or from Sony Ericsson's website). However, personal data will still be erased.
Users are recommended to regularly backup their data using both a Memory Stick — for photos and contacts — and using the software MyPhoneExplorer to back up text messages, calendar appointments and other data to a PC.
A startup failure can be forecast by the following events:
- All the custom words added to the dictionary are suddenly deleted
- The phone duplicates some text messages in the Drafts folder
- Many text messages in the Inbox are suddenly deleted
Users should back up their data when any of these events happen.
Read more about this topic: Sony Ericsson K800i
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