A solution chain is that internal process within an organization that places value upon continuous and cooperative improvements for products and services, not only to improve operations and effectiveness, but is intended to extend to customers in offering them the best product of service that is needed by them and then servicing the customer is its use and support.
This is an approach that places a higher priority upon satisfying the customer and placing the solution provider in a service position. This requires a cooperative and collaborative team effort with genuine care for the customer with a lessened emphasis on profits and reputation.
Collegial organizations are ones that are able to provide this type of solution chain due to the complexity of organization management processes and the demands of a dynamic, global environment.
Famous quotes containing the words solution and/or chain:
“The truth of the thoughts that are here set forth seems to me unassailable and definitive. I therefore believe myself to have found, on all essential points, the final solution of the problems. And if I am not mistaken in this belief, then the second thing in which the value of this work consists is that it shows how little is achieved when these problems are solved.”
—Ludwig Wittgenstein (1889–1951)
“The name of the town isn’t important. It’s the one that’s just twenty-eight minutes from the big city. Twenty-three if you catch the morning express. It’s on a river and it’s got houses and stores and churches. And a main street. Nothing fancy like Broadway or Market, just plain Broadway. Drug, dry good, shoes. Those horrible little chain stores that breed like rabbits.”
—Joseph L. Mankiewicz (1909–1993)