A solution chain is that internal process within an organization that places value upon continuous and cooperative improvements for products and services, not only to improve operations and effectiveness, but is intended to extend to customers in offering them the best product of service that is needed by them and then servicing the customer is its use and support.
This is an approach that places a higher priority upon satisfying the customer and placing the solution provider in a service position. This requires a cooperative and collaborative team effort with genuine care for the customer with a lessened emphasis on profits and reputation.
Collegial organizations are ones that are able to provide this type of solution chain due to the complexity of organization management processes and the demands of a dynamic, global environment.
Famous quotes containing the words solution and/or chain:
“To the questions of the officiously meddling police Falter replied absently and tersely; but, when he finally grew tired of this pestering, he pointed out that, having accidentally solved “the riddle of the universe,” he had yielded to artful exhortation and shared that solution with his inquisitive interlocutor, whereupon the latter had died of astonishment.”
—Vladimir Nabokov (1899–1977)
“From Nature’s chain whatever link you strike,
Tenth or ten thousandth, breaks the chain alike.”
—Alexander Pope (1688–1744)