A solution chain is that internal process within an organization that places value upon continuous and cooperative improvements for products and services, not only to improve operations and effectiveness, but is intended to extend to customers in offering them the best product of service that is needed by them and then servicing the customer is its use and support.
This is an approach that places a higher priority upon satisfying the customer and placing the solution provider in a service position. This requires a cooperative and collaborative team effort with genuine care for the customer with a lessened emphasis on profits and reputation.
Collegial organizations are ones that are able to provide this type of solution chain due to the complexity of organization management processes and the demands of a dynamic, global environment.
Famous quotes containing the words solution and/or chain:
“Give a scientist a problem and he will probably provide a solution; historians and sociologists, by contrast, can offer only opinions. Ask a dozen chemists the composition of an organic compound such as methane, and within a short time all twelve will have come up with the same solution of CH4. Ask, however, a dozen economists or sociologists to provide policies to reduce unemployment or the level of crime and twelve widely differing opinions are likely to be offered.”
—Derek Gjertsen, British scientist, author. Science and Philosophy: Past and Present, ch. 3, Penguin (1989)
“How have I been able to live so long outside Nature without identifying myself with it? Everything lives, moves, everything corresponds; the magnetic rays, emanating either from myself or from others, cross the limitless chain of created things unimpeded; it is a transparent network that covers the world, and its slender threads communicate themselves by degrees to the planets and stars. Captive now upon earth, I commune with the chorus of the stars who share in my joys and sorrows.”
—Gérard De Nerval (1808–1855)